Pomu 고객지원

문제가 생겼나요? 아래 이메일로 문의해 주세요.

기기 모델, iOS 버전, Pomu 버전, 문제가 발생한 화면과 재현 방법을 함께 보내주시면 더 빠르게 확인할 수 있습니다.

Pomu Support

Need help? Contact us by email.

Please include your device model, iOS version, Pomu version, the screen where the issue occurred, and steps to reproduce it.

Pomu サポート

お困りの場合はメールでお問い合わせください。

メールで問い合わせ

端末モデル、iOSバージョン、Pomuのバージョン、問題が発生した画面、再現手順をご記載ください。

Pomu 帮助与支持

如需帮助，请通过电子邮件联系我们。

发送邮件

请提供设备型号、iOS 版本、Pomu 版本、问题页面及复现步骤。

FAQ

Where do deleted photos go?

They may be moved to “Recently Deleted” in Apple Photos, where they can be restored or permanently deleted.

Are photos uploaded to a server?

No. Pomu performs photo and video analysis on your device and does not upload your media to Pomu Studio servers.

Can Pomu organize iCloud Photos?

Pomu works with items available through Apple Photos. If iCloud Photos is enabled, deletions and album changes may sync across devices using the same Apple Account.

How do I restore my purchase?

Choose “Restore Purchase” from the purchase or settings screen while signed in to the same Apple Account used for the original purchase.

How do I request a refund?

Because payments are processed by Apple, refund requests must be submitted through Apple’s purchase support process.